Terms & Conditions

Hotel Philibert is operated by iGOSKI Ltd, under the brand Alpine Elements. For their full terms and conditions of booking you may click here. However, here are some important terms we have extracted to highlight to you:

Deposits & Payments:

Bookings are not confirmed until payment is made. Deposits are normally £175pp. Final balance payments will be due 10-12 weeks prior to departure. For booking made within this time, full balance payments are normally payable at the time of reservation or after receipt of a Confirmation Invoice, which will be emailed to you for verification.

Catering (B&B)

Our B&B catering is a classic hotel B&B offering with the added advantage of Afternoon tea for 6 days a week.
Breakfast (7 days a week)
Each morning we offer a continental breakfast buffet with cooked items on some mornings. The continental items will consist of: breakfast cereals, croissants, fruit, fruit juice, fresh bread, jam and of course unlimited tea and coffee. The cooked items will typically consist of eggs, bacon, sausage, tomatoes, mushrooms, hash browns.
Afternoon tea (6 days a week)
Our Afternoon tea is served most evenings from 4pm and typically consists of freshly made cakes or biscuits, breads and jams – which will be laid out on a self-serve basis with tea and coffee also available.

Catering (Half Board)

Our Half board catering may differ from the standard ‘half board’ offering you might expect, and is tailored to the Ski Chalet-Hotel market, for both winter and summer. We offer:
Breakfast (7 days a week)
Each morning we offer a continental breakfast buffet with cooked items on some mornings. The continental items will consist of: breakfast cereals, croissants, fruit, fruit juice, fresh bread, jam and of course unlimited tea and coffee. The cooked items will typically consist of eggs, bacon, sausage, tomatoes, mushrooms, hash browns.
Afternoon tea (6 days a week)
Our Afternoon tea is served most evenings from 4pm and typically consists of freshly made cakes or biscuits, breads and jams – which will be laid out on a self-serve basis with tea and coffee also available.
For staff day off there will be limited staff running the hotel. However, breakfast will be served (continental) and afternoon tea provided on a self-serve basis in chalets. Breakfast in hotels will be staffed as normal.
Evening dinner service (6 nights a week)
Each evening (for 6 nights) a 3-course menu is included in our half board prices. There are 5 courses in Alpine Plus hotels*. For staff day off there will be no evening meal and limited staff in the hotel in the evening. Breakfast will be served (continental) and afternoon tea provided, as above.
Other Information:
We do not attempt to create flamboyant Cordon Bleu menus, instead we concentrate on wholesome, hearty and great tasting, nutritious dishes to take the edge off those ski appetites!
The meal on arrival nights may be a haphazard affair served around the convenience of the majority of arrivals; and our full service may not be available, especially for late arrivals. Kitchens normally close at 9pm.
*Our five course menus include canapés and pre-dinner drinks as a first course and after dinner coffee, choccies and a glass of port as your fifth course.

Staff Days Off

Due to changes in French working regulations, we have worked hard to retain our core offering of 6 nights evening meals rather than limiting to 5 nights as many Tour Operators and hoteliers have done. For this reason, our hotels have limited staff for one afternoon/evening a week and kitchens are closed
For one ‘half day’ a week (normally a Tuesday) our Chalet-hotels and hotels are not fully staffed for the afternoon or evening. Our kitchens and restaurants are closed and so guests will explore the local restaurants for this one evening. Hotel services will run as normal during the day, to include breakfast (continental buffet), and we still provide Afternoon tea. It is just the evening meal that is not provided, and the bar is closed.

Complimentary Transfers

Our Complimentary Transfers (Geneva) are not available for hotel-direct bookings, only for bookings made through the iGOSKI or Alpine Elements websites

Changes & Cancellations

(a) If you wish to change any part of your confirmed arrangements, you must inform us in writing as soon as possible. Whilst we will do our best, we cannot guarantee that we will be able to meet your requested change. Where we can, an administration fee of £50 per person together with any costs or charges incurred or imposed by any of our suppliers must be paid. We cannot ordinarily make any changes within 84 days of departure and changes (except to names) will usually incur full cancellation charges. A change of dates will normally be treated as a cancellation of the original booking and rebooking in which case cancellation charges will apply. Read more
(b) You may transfer your booking or your place on the booking to someone else (introduced by you) without payment of our cancellation charges providing the request for the transfer is made in writing not less than 7 days before departure. An amendment fee of £50, must be paid before the transfer can be effected. Read more
(c) You may cancel your confirmed booking at any time before departure. Your notice of cancellation will only take effect when it is confirmed as being received in writing by us. Read more
TIME WE RECEIVE YOUR NOTICE TO CANCEL

BEFORE DEPARTURE           CANCELLATION CHARGE*
More than 84 days                Loss of deposit
84 to 64 days                         30% of total cost
63-50 days                             50% of total cost
49-29 days                             70% of total cost
28-15 days                             90% of total cost
Less than 14 days                The full cost of your arrangements (including extras)